Free standard shipping on orders over $300
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
【Motorized Interior Window Coverings Applications】DIY motorized roller shade motor, the perfect solution to upgrade your existing manual window shades to a convenient remote-controlled system from homes, living rooms, bedrooms, offices, and hard-to-reach windows
【Details & Specifications】Motor housing diameter with 1 inch, comes with 1.5"/38mm rubber fittings fits into the 1.5"/38mm roller shade tube, Please measure the ID&OD correctly. If you have any questions about compatibility, our customer service team is readily available to assist you
【Plug-in Power】 110v-240v roller shade motor plugs directly into a standard electrical outlet. Hardwire electric roller motor for your motorized blinds or shades is that it allows for maintenance-free operation. No need to worry about changing batteries
【Remote Control& Blind Electric Motor Kit】Built-in 433MHz remote control receiver, enabling long-range control. With a range of up to 328ft in open spaces and 131ft indoors, you can conveniently operate your shades from a distance. Shade motor kit, including remote control and bracket-mounted accessories
【Capable of lifting larger shades】The motorized roller shade operates smoothly and quietly at 40db. With its high-strength gears, and powerful 1.2 Nm lifting capacity, the shade motor can easily support shades up to 8.8lbs.Compatible with other third hub that can be learn RF 433 via the voice control with Amazon echo, eg operate your motorized shades anytime, anywhere that creat a daily timer in the Broadlink RM pro+ APP to raise and lower shades automatically(No hubs included)
Our global express shipping service covers a wide range of countries and regions. If you are unsure whether your location is covered, please contact our customer service team at sale@rollerhouses.com (Reply within 24 hours) for clarification.
(Luxembourg, Switzerland, Macao SAR, Norway, Iceland, Qatar, United States, Singapore, Denmark, Ireland, Netherlands, Australia, Sweden, Austria, Finland, Germany, Belgium, Canada, Hong Kong SAR, United Arab Emirates, Kuwait, Brunei, Taiwan, Saudi Arabia, Bahrain, Oman, France, United Kingdom, Japan, South Korea, Italy, New Zealand, Spain, Slovenia, Malta, Cyprus, Czech Republic, Estonia, Portugal, Greece, Slovakia, Poland, Lithuania, Latvia, Hungary, Croatia, Montenegro, Russia, Belarus, Kazakhstan, Uruguay, Malaysia, Chile, Thailand, Kazakhstan, Seychelles, Palau, Costa Rica, China, Mexico, Turkey, Mauritius, Panama, Brazil, Romania, Argentina, Antigua and Barbuda, Bulgaria, Saint Kitts and Nevis, Croatia, Gabon, Latvia, Saint Lucia, Lithuania, Russia, Saint Vincent and the Grenadines, Grenada, Hungary, Poland, Belarus, Turkmenistan, Mexico, Bulgaria, Dominica, Malaysia, Maldives, Uruguay, Costa Rica, Lebanon, Panama, Brazil, Romania, Argentina, Kazakhstan, Chile, Antigua and Barbuda, Bulgaria, Saint Kitts and Nevis, Croatia, Gabon)
Shipping Method | Order valve | Shipping fee | Estimated time |
Free Shipping | No | No free shipping | |
Ordinary Delivery | ALL | $5 | 7-15 business days |
FAST Express | $100 and up | $20 and up (Consult customer service at the time of purchase) | 3-7 business days |
The return policy is only suitable for our official site product. We will not take any responsibility for other websites that sell Rollerhouses products. Please do check everything carefully after you receive the parcel, and any man-made damage except DOA (Dead-On-Arrival) would not be covered. If your item has been damaged in transit or becomes faulty in the warranty period, please email us with pictures or video to show the problem. All unauthorized returns will not be accepted.
Note: All explaining authorization belongs to Rollerhouses. If you have any problems, please don't hesitate to contact us.
Rollerhouses accept returns within 60 days of the delivery date. Restriction may apply to certain cases as described below and Returns Policy.
Please note: We inspect all returned items, item(s) must be new, unused, in original condition and box, including all parts, accessories, and packaging. You must contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items.
Reasons Supporting Free Return |
Details |
Solution / Remark |
Wrong item sent
|
If you received our product not the same as the product listing obviously, you could send the product photos to us. We will return them for you after confirmation. |
Free Return (Seller pays for shipping) |
Pure product quality issues | Items are damaged and I can't work | Free Return (Seller pays for shipping) |
Reasons Not Supporting Free Return |
Details |
Solution / Remark |
Arrived too late |
Rollerhouses will not accept the free return if the delivery is delayed due to the logistics company's reasons. |
Shipping costs will be the responsibility of the buyer. |
No longer want it |
Receive the item but change the mind / order it by mistake / price changes |
Shipping costs will be the responsibility of the buyer. |
Doesn't match the description |
Receive the item not the same as the product description or image |
Contact our customer service team for a suitable solution |
Without manual or non-standard manual |
/ |
Contact our customer service team for text or video installation operating manual |
ordered by mistake |
Buy the wrong version of product. |
Shipping costs will be the responsibility of the buyer. |
didn’t like the color/quality |
/ |
Not returning |
Note: We have no responsibility for items stained or damaged accidentally in the usage caused by the user's mistake.
All refunds will be credited to your original form of payment.
Returns
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Note:Customers will only be charged once at most for shipping costs(this includes returns); No-restocking to be charged to the customers for the return of the product.
And we accept shipping method as e-Packet,China Post and fast shipping as DHL and FeDex.And if you have any other options for shipping,please contact us to confirm first,or we are not able to receive them.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days,usually within 48 hours.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sale@rollerhouses.com (Reply within 24 hours) ,we will check it for you again.
Life is around 4-12 months in my case. I have to say it works great until no-sign stops. It is not quiet but running noise is acceptable. It is serviced by amazon messages and the service takes several days to back and forth. The seller offers 30% off if the motor is out of the return window.
The Asurion protection plan costs you $6-2 years and $8-3 years. In case you need to buy 30% off replacement, your cost is $55+tax.
update 2/17: customer service contact me about my experience, and arranged a replacement sent yesterday. Pretty good customer service, thanks. More updates after I receive and use the replacement.
Good luck
Replacement for broken motor after about a year. Company wouldnt replace so had to order a new one. Hoping it lasts longer this time
Remote is not included in the box. Product is useless without a remote. Very disappointed Not as advertised
The motor itself is great, basic remote you can buy separately are good. AVOID using the RM+ from Broadlink/ihc. It's super frustrating to setup and use. It forces you to classify each motor as a "light." If you ARE successful in programing these motors into the app, google home/Alexa will give you an error message after each command (even when it successfully sends the open/close command).
Instead I've found the NEO Smart blind controller far more easy to use. However you have to follow these steps to connect it to this blind: 1) In the Neo app set the setup code to "SBH20." You can find this by going to settings>change setup code. 2) Follow the normal "add a blind" procedure but CRITICALLY: You have to put the motor into pairing mode by pressing the button on the motor. You can't use the remote control to pair it. When you get to the remote control step select "AS03" as the correct remote (even if you have an AC123-01D.)
Huge props to NEO's customer service for helping with this. The seller of this motor & Broadlink's customer service has been very poor in this regard.
?I took apart the radio remote and was glad to see holes in the printed circuit board to connect external controls. I was able to solder some wires so I can control up/down from another system.
(In my case, I'm using this for a museum exhibit with a window shade that is controlled via DMX lighting automation software and a DMX relay controller.)
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