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Free standard shipping on orders over $300
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Brand Name: ShadeSync
Choice: yes
Hign-concerned Chemical: None
Max Load Capacity: 50kg
Motor size: 84mm*70mm*46mm
Origin: Mainland China
Rolling Speed: 14cm/s
Voltage: 110-240V
Wattage: 56W
is_customized: Yes
semi_Choice: yes
In order to make the track fit your window perfectly, we will subtract about 2 cm when customizing the track. For example, if you choose a 360 cm track, we will make 360-2=358 cm.
Our curtain tracks can be customized according to the size or shape of your windows. For example, if you need to make various L-shaped curve tracks, U-shaped curved tracks, etc., please contact us.
Since the track will be inconvenient to transport if it is too long, we will divide the track into several sections before shipment. After receiving the track, you need to assemble the sections.
All tracks are made according to order requirements and are customized products. Returns and exchanges are not supported unless there is a quality issue. Thank you for your understanding.
In order to achieve better use results, we may change the type of accessories according to the customized details of the product.
If you don't know how to customize the track, please take a picture of your window and mark the dimensions (accurate to centimeters). We will give you advice.
About the curtain motor
Matter over WiFi: Work with Matter-cetified ecosystem at the same time without requiring user to choose a single APP, platform and Smart Speakers.
App control: Whether you're lounging on the couch or miles away from home, easily adjust your curtains with a simple tap on your smart phone.
Remote control: It's easy for family to adjust curtains with a press of a button on the remote.
Percentage control: Whether you prefer a partially open curtain for gentle sunlight or precise privacy levels, Our smart curtain motor empowers you to fine-tune the exact curtain position to suit your preferences.
Voice control: Control your curtains with ease using voice commands through Alexa, Bixby, Google Assistant and Siri.
Touch motion activation: Pull your curtains gently, and the motor awakens, gracefully gliding your curtain open or closed.
Motor version: Matter over WiFi
Wireless control: 2.4G WiFi
Motor Dimensions: 84mm*70mm*46mm
Rated Voltage: AC 100-240 V
Maximum Power: 56 W Torque
Motor Strength: 1.8 N·m
Received Frequency: 433.92 MHz
Weight Capacity: 50 Kilograms
Ingress Protection: IP41
About the remote control
Dimensions: 132*45*14 mm
Power supply: AAA Battery
Frequency: 433.92 MHz
Matter over WiFi curtain motor*1
Curtain track*1
Power cord*1
433.92 MHz RF remote control*1
User manual*1
The motor is the Matter over WiFi version.
The track sizes are made to the size you choose.
The power plug is also shipped according to the type you selected.
Track size measurement
If you have special custom requirements, you can measure the dimensions as follows and provide them to us so that we know how long the track you need.
Open method
There are two curtain opening methods to choose from: Single-sided open and Double-sided open.
Installation method
There are two installation options: Ceiling-mounted and Wall-mounted.
Plug type
We provide four types of plugs including AU, EU, US and UK, you can choose the type you need.
Our global express shipping service covers a wide range of countries and regions. If you are unsure whether your location is covered, please contact our customer service team at sale@rollerhouses.com (Reply within 24 hours) for clarification.
(Luxembourg, Switzerland, Macao SAR, Norway, Iceland, Qatar, United States, Singapore, Denmark, Ireland, Netherlands, Australia, Sweden, Austria, Finland, Germany, Belgium, Canada, Hong Kong SAR, United Arab Emirates, Kuwait, Brunei, Taiwan, Saudi Arabia, Bahrain, Oman, France, United Kingdom, Japan, South Korea, Italy, New Zealand, Spain, Slovenia, Malta, Cyprus, Czech Republic, Estonia, Portugal, Greece, Slovakia, Poland, Lithuania, Latvia, Hungary, Croatia, Montenegro, Russia, Belarus, Kazakhstan, Uruguay, Malaysia, Chile, Thailand, Kazakhstan, Seychelles, Palau, Costa Rica, China, Mexico, Turkey, Mauritius, Panama, Brazil, Romania, Argentina, Antigua and Barbuda, Bulgaria, Saint Kitts and Nevis, Croatia, Gabon, Latvia, Saint Lucia, Lithuania, Russia, Saint Vincent and the Grenadines, Grenada, Hungary, Poland, Belarus, Turkmenistan, Mexico, Bulgaria, Dominica, Malaysia, Maldives, Uruguay, Costa Rica, Lebanon, Panama, Brazil, Romania, Argentina, Kazakhstan, Chile, Antigua and Barbuda, Bulgaria, Saint Kitts and Nevis, Croatia, Gabon)
Shipping Method | Order valve | Shipping fee | Estimated time |
Free Shipping | No | No free shipping | |
Ordinary Delivery | ALL | $5 | 7-15 business days |
FAST Express | $100 and up | $20 and up (Consult customer service at the time of purchase) | 3-7 business days |
The return policy is only suitable for our official site product. We will not take any responsibility for other websites that sell Rollerhouses products. Please do check everything carefully after you receive the parcel, and any man-made damage except DOA (Dead-On-Arrival) would not be covered. If your item has been damaged in transit or becomes faulty in the warranty period, please email us with pictures or video to show the problem. All unauthorized returns will not be accepted.
Note: All explaining authorization belongs to Rollerhouses. If you have any problems, please don't hesitate to contact us.
Rollerhouses accept returns within 60 days of the delivery date. Restriction may apply to certain cases as described below and Returns Policy.
Please note: We inspect all returned items, item(s) must be new, unused, in original condition and box, including all parts, accessories, and packaging. You must contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items.
Reasons Supporting Free Return |
Details |
Solution / Remark |
Wrong item sent
|
If you received our product not the same as the product listing obviously, you could send the product photos to us. We will return them for you after confirmation. |
Free Return (Seller pays for shipping) |
Pure product quality issues | Items are damaged and I can't work | Free Return (Seller pays for shipping) |
Reasons Not Supporting Free Return |
Details |
Solution / Remark |
Arrived too late |
Rollerhouses will not accept the free return if the delivery is delayed due to the logistics company's reasons. |
Shipping costs will be the responsibility of the buyer. |
No longer want it |
Receive the item but change the mind / order it by mistake / price changes |
Shipping costs will be the responsibility of the buyer. |
Doesn't match the description |
Receive the item not the same as the product description or image |
Contact our customer service team for a suitable solution |
Without manual or non-standard manual |
/ |
Contact our customer service team for text or video installation operating manual |
ordered by mistake |
Buy the wrong version of product. |
Shipping costs will be the responsibility of the buyer. |
didn’t like the color/quality |
/ |
Not returning |
Note: We have no responsibility for items stained or damaged accidentally in the usage caused by the user's mistake.
All refunds will be credited to your original form of payment.
Returns
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Note:Customers will only be charged once at most for shipping costs(this includes returns); No-restocking to be charged to the customers for the return of the product.
And we accept shipping method as e-Packet,China Post and fast shipping as DHL and FeDex.And if you have any other options for shipping,please contact us to confirm first,or we are not able to receive them.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days,usually within 48 hours.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sale@rollerhouses.com (Reply within 24 hours) ,we will check it for you again.
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